top of page

FAQ

  • What is your refund/return policy?
    We take pride in our craft and will go to great lengths to ensure that the item you receive is exactly what you want. Because each of our items is custom made, built to order, the items cannot be returned for a refund. If you are unhappy with any aspect of your item upon receiving it, reach out and our team will work with you to resolve the issue to the best of our abilities.
  • How long does it take before you ship our order?
    Our products, on average, take from 2 to 10 weeks, depending on the item, lead times vary, please contact us to get more details on custom built items.
  • How are shipping costs calculated?
    Shipping costs are calculated based on the weight of the items in your order and the shipping destination. For more accurate details, please contact us directly.
  • Where do you ship to?
    We ship to the United States.
bottom of page